Return/Refund Policy
At Greencoot, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued.
- Damaged or Spoiled Goods
If, upon delivery, you find that the fish or vegetables are damaged or spoiled, please notify us immediately. We will offer you a 100% refund or a replacement of the affected items. - Incorrect Orders
In the event that we deliver an incorrect order, we will promptly offer a 100% refund or a replacement of the correct items. - Eligibility for Return and Refund
To be eligible for a return and refund, you must contact us within 3 hours of receiving your order. This ensures that we can address the issue as quickly as possible and maintain the freshness of our products. The items should be returned to us within 3 days.
Refund Process
Contact Us: To request a refund, please contact our customer service team at +918891404434 within the specified timeframe.
Review: Once we receive your request, our team will review and assess the situation.
Approval: If your refund request is approved, we will notify you and begin processing your refund.
Reimbursement: Refunds will be processed back to your original method of payment within 3-4 business days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please reach out to our customer service team at +918891404434. We are here to assist you and ensure your satisfaction with our products and services.